Administer > Application setup > Self-service > Self-service tailoring > Customize the self-service interface

Customize the self-service interface

Applies to User Roles:

System Administrator

You can customize the self-service interface by changing the menu and forms that Service Manager displays to the user.

Task 1: Change the menu record

The self-service menu record contains option numbers, descriptions, and the RAD application called by the option. If you change the contents of the menu record, especially the options, change the corresponding forms to match.

To change the menu record, follow these steps:

  1. Click Tailoring > Database Manager.
  2. In the Form field, type menu.
  3. Click Search.
  4. Double-click the menu form.
  5. In the Menu Name field, type ESSSM.
  6. Click Search to display the self-service menu record.
  7. If you make changes, click Save.

Task 2: Change the forms

The self-service menu record contains option numbers that correspond to the Button ID on the form. If you changed the options in the menu record, the Button ID on the form must match the associated option number in the menu record.

To change the forms, follow these steps:

  1. Click Tailoring > Forms Designer.
  2. In the Form field, type menu.gui.ess.SD.
  3. Click Search.
  4. Click Design.
  5. After you make the changes, click OK.

Related topics

Self-service tailoring