Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Self-service tailoring
A System Administrator can modify the look and feel of self-service forms to reflect their corporate branding by using the Forms Designer or by modifying the display options and menu selections. However, a self-service user is not able to customize the self-service environment.
Because self-service is part of the Web tier, you can also customize the Web tier presentation to include font changes, logos, graphics, or navigation pane alterations. Customizations can affect the top header, navigation pane, or main page area.
Related topics
Self-service
Who uses self-service?
Self-service licenses
Configuring the self-service working environment
Creating self-service users
Accessing Service Manager
Working with self-service requests
Forms Designer best practices
