Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Delegate approvals to another operator
Applies to User Roles:
System Administrator and other users with approval delegation authority
You can only delegate approvals to another operator if a System Administrator enables the Delegate Approvals or Can Delegate Approvals option for you in your
To delegate approvals to another operator, follow these steps:
- Click Approval Delegation. The Approval Delegation wizard opens and displays any active approval delegations assigned to you.
- To create a new approval delegation, click Add New Delegation.
- Select whether to delegate all your approvals or to select approvals.
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If you are selecting approvals, make the following choices:
- Choose which application's approvals you want to delegate.
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Choose how you want delegate approvals assigned to you:
- Assigned as part of an assignment group
- Assigned directly to you as an operator
Note You can select multiple assignment groups or operators as needed.
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Select the delegate to whom you want to grant approval authority.
Note Service Manager only displays operators who are eligible approval delegates. If you do not see a particular operator listed as a potential delegate, it means that the operator does not have one or more of the rights required to be eligible for approval delegation. Consult your System Administrator if you want to assign additional rights to a particular operator.
- Select the date range during which the approval delegation will be active.
Related topics
Temporary rights of an approval delegate
What happens when I delegate approval authority?
What happens when I receive delegated approval authority?
Copy an approval delegation
Disable an active approval delegation
Update an active approval delegation
Approval delegate qualifications
Global variables available for approval delegation
Views available for approval delegation
