Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
What happens when I receive delegated approval authority?
If an operator delegates his or her approval authority to you, Service Manager sends an email to notify you of the new approval delegation. You are also notified when a new approval arrives in your approval queue.
Viewing approvals
When you log on to Service Manager, you will see both your own and any delegated approvals in your approval queue.
- To view approvals that another operator has delegated to you, you can use the Active approval delegations assigned to me view.
- To view approvals delegated to you in the past, you can use the Past approval delegations assigned to me view.
- To see which items in the approval queue are due to an active approval delegation, you can open the Approve Requests view from the System navigator. In this view, Service Manager indicates which approvals are in the queue due to an active delegation by displaying a value of YES in the As Delegate? column. You can use this view to view, approve, or deny approval requests.
Tracking approval actions
As a delegate, when you act on an approval, Service Manager tracks your actions by adding both your operator name and the delegator's operator name to the approval record.
- Service Manager lists your name in the Operator column of the Completed Approval Actions table.
- Service Manager lists the delegator's name in the Approve For column of the Completed Approval Actions table.
After the approval delegation expires
When an approval delegation expires, you are no longer considered a temporary member of the delegator's approval groups. This means that you can no longer view or act on items that belong exclusively to the delegator's approval groups.The restriction includes any approvals that you previously acted on during the delegation period. In some cases, this may mean that only the delegator can see a particular approval record.
Related topics
Temporary rights of an approval delegate
What happens when I delegate approval authority?
Delegate approvals to another operator
Disable an active approval delegation
Update an active approval delegation
Approval delegate qualifications
Global variables available for approval delegation
Views available for approval delegation
