Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Enable or disable the calendar
The Enable Calendar and Time Period Management check box enables or disables Service Manager Calendar. By default, this check box is selected, which means Service Manager Calendar is enabled. To disable Service Manager Calendar, follow these steps:
- Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
- Click the General tab.
- Clear the Enable Calendar and Time Period Management check box.
- Click Save.
To use the Release Control Calendar, you need to clear this check box.
Note If you enable the SM-RC integration when Service Manager Calendar is enabled, the system displays the following message when you click Miscellaneous > Calendar:
Both Service Manager Calendar and Release Control Calendar are enabled. Only one calendar can be enabled at a time. Contact your system administrator to disable one of them.
Related topics
Calendar Administration
Full calendar and embedded calendar
Calendar security area and role
Release Control Calendar
Configure calendar settings
Display an embedded calendar on an incident form, an interaction form, or a problem form
Display records from an application module in the calendar
Configure search filters for the full calendar
Localize a filter field
Test your calendar
