Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Approval options in Change Management
Change Management enables you to approve, deny, or retract changes or tasks.
| Approval option | Description |
|---|---|
| Approve | The approver accepts the need for the change or task, and approves commitment of the resources required to fulfill the request. When all approvals are complete, work begins. When you choose this option, the record shifts to browse mode, and the retract option is available. If you are not a member of a group with approval rights to this change request, Change Management generates an error message. |
| Deny | The approver is unwilling to commit the required resources, or does not consider the change or task to be essential. No further approvals are possible until the denial is retracted. An administrative procedure should be set up to handle a denial. If you select deny, a dialog box opens with a prompt to specify the reason for your action. Type an explanation and click OK. |
| Retract | The approver accepts the need for the change, but is unwilling to commit the resources or perhaps there are technical incidents at the present time. Retract removes a previous approval or denial and resets the change request to pending approved status, which requires a new approval cycle. If you select retract, a dialog box opens with a prompt to specify the reason for your action. Type an explanation and click OK. |
Note Rights for the override option are granted to users with Admin or Expert security rights for the Change area.
Related topics
What is an approval?
What is an approval sequence?
What is approval status?
Configuring approvals in Change Management
