Access a notification definition record

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Applies to User Roles:

System Administrator

Notifications are messages generated by Service Manager events, such as opening or closing a change or task. You can edit these messages, add or delete messages, change the conditions that trigger the messages, and select which people receive the messages.

When configuring Change Management notifications, you can use either the notification engine or Process Designer rulesets to call the Send HTML EMail rule type. The following steps apply when you use the notification engine.

To access a Notification Definition record, follow these steps:

Click Tailoring > Notifications > Notifications.

Use search or advanced search to find one or more records.

Click a record in the record list to view it in the Notification Definition form.

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