Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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View a message class record
Applies to User Roles:
System Administrator
Service Manager contains several default message classes that enable a user to define additional messages to display in Change Management.
This task applies only when Process Designer based Change Management calls the notification engine to send notifications. It does not apply if Change Management uses Send HTML Email rulesets to send notifications.
To view a Message Class record, follow these steps:
- Click Tailoring > Notifications > Notifications.
- Click Log Message Class (or any other message class type).
- Use search or advanced search to find one or more records.
- Click a record to view its detail in the related Message Class File form.
Related topics
How does Change Management process messages?
Managing Change Management messages
What are message classes?
Example: Search for a record
Display the list of message classes
Add a Message Class record
