Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Client differences: the accessible and standard Web clients
The accessible web client enables users with special needs to use Service Manager. The accessible client includes the following features:
- Larger default fonts
- The ability to increase the browser font size
- Larger form spacing
- Simplified navigation
The following differences exist between the accessible and standard web clients:
- The accessible web client does not support the graphical workflow feature.
- Thread navigation links (the tabs that identify open forms) are not available in the accessible web client.
Related topics
Clients
Windows client
Windows client features
Web client
Client differences: System Navigator
Differences between the Windows and web clients
Accessing Service Manager
Connections dialog
Using the web client in accessible mode
Accessibility
Accessibility
Building accessible forms
