Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Using the web client in accessible mode
You can use Service Manager in the web client’s accessible mode if you log in by using an accessible URL. The following table describes how to use Service Manager in accessible mode.
| Accessibility feature | Notes |
|---|---|
| Tabbing |
To move the focus into a field, press the Tab key until it reaches that field. To return the focus to the previous location, press Shift+Tab. Note: On some forms, there may be fields that are not displayed. In this case, tabbing does move focus to the invisible field until you press the Tab key again.
|
| Selecting text | To select text, use the standard operating system keystrokes. |
| Service Manager buttons |
To access the Service Manager button actions, press Enter when the focus is on the button. Alternatively, use the Service Manager keyboard shortcuts or web client keyboard shortcuts. |
| Text area |
To tab to the next text area, press the Tab key in Internet Explorer or Shift+Tab in Firefox. To tab to the previous text area, press Shift+Tab. |
| Collapsible groups |
Use the Tab key to navigate between collapsible group titles. When the group title you want is in focus, press Enter to expand the group. |
| Check boxes | To change the value of a checkbox, move the focus to that checkbox and press Space. |
| Radio buttons | To select a radio button from a group of buttons, press the Tab key to until the focus is on one of the radio buttons. Then press the Left/Right Arrows until the focus is on the one that you want to select. |
| Detail tab headers | You can only shift the focus to the header of an active tab. When the focus is on the header of an active tab, you can use Left/Right Arrows to switch to other tabs. |
Related topics
Accessibility
Accessing Service Manager
Web client forms
Accessible Web client forms
Building accessible forms
HTML Editor keyboard shortcuts
Web client keyboard shortcuts
