Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Web tier
- Editing Web client Key bindings
- Using the compact layout
- Setting web client preferences
- Branding the web client
- Web client forms
- Configuring color indicator
- Accessible Web client forms
- Configure the behavior when you right-click in the web client
- Example: Running custom JavaScript from the Web client
- Example: Sending Web tier URLs through e-mail notifications
- Example: Notifying specified operators upon an incident update
- Generating Web tier URL queries
Setting web client preferences
You can define global web client preferences from the web configuration file (web.xml). You can find the web.xml file in the sm/WEB-INF folder of your application server installation. This file contains global preferences that you can change by editing the file with any text or XML editor. Any changes that you make to this file must conform to XML syntax requirements. You must have administrative access to the server operating system in order to set global web client preferences.
The settings that you define in the web.xml file determine the default client preferences for all web clients. However, users can override some of these preferences directly from the URL. For more information about which preferences users can set from the URL, see the comments in the web configuration file.
Enter a parameter in the web client URL
Set Web client preferences from the server