Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
|
- Web tier
- Editing Web client Key bindings
- Using the compact layout
- Setting web client preferences
- Branding the web client
- Web client forms
- Configuring color indicator
- Accessible Web client forms
- Configure the behavior when you right-click in the web client
- Example: Running custom JavaScript from the Web client
- Example: Sending Web tier URLs through e-mail notifications
- Example: Notifying specified operators upon an incident update
- Generating Web tier URL queries
Configuring color indicator
To add color indicator settings, follow these steps:
Note
- The color indicator requires the 9.40 (or higher) version of the Service Manager applications.
- The color indicator does not support the Accessible view (accessible.do) and the Self-Service Accessible view (accessible_ess.do).
- The color indicator only assists users who have normal vision. Therefore, the content in color indicator settings does not support JAWS.
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Go to Tailoring > Color Indicator Setting.
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Specify the following fields and then click Add.
File: Select the table that contains the field on which you want to apply the color indicator.
Field Caption: Select the field on which you want to apply the color indicator. This field is optional at this step; you can specify this field later.
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Set the following fields and options:
Field name Description File Select the table that contains the field on which you want to apply the color indicator. Field Caption Select the field on which you want to apply the color indicator. Apply to list Select this option if you want to apply the color indicator setting on this field in the record list. Apply to Combo & Comfill Select this option if you want to apply the color indicator setting on this field in the record detail.
Note In the detail form, the color indicator only applies the background color setting to the Combo and Comfill widgets.
Apply to chart Select this option if you want to apply the color indicator settings on this field in charts of the Reporting module.
Note
- The color indicator only applies the background color settings to charts in the Reporting module.
- The color indicator settings are only applied to the charts in the Reporting module. For example, color indicator settings do not affect the chart that you create by using More > Chart by field count.
- Click the Add button in the form. The Color Indicator Setting Wizard opens.
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Set the following fields and then click OK.
Field name Description Value Specify a possible value of the field.
The following color settings apply when the field contains the specified value.
Foreground Color Specify the foreground color.
You can directly type in the hex code of the color, or you can first click in the text field and then select a color from the color palette.
Background Color Specify the background color.
You can directly type in the hex code of the color, or you can first click in the text field and then select a color from the color palette.
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Review the Preview column for the color indicator setting of each value and perform one of the following actions as necessary:
- Click Edit to edit the color indicator setting for the value.
- Click Delete to delete the color indicator setting for the value.
- Repeat Step 4 to Step 6 if you need to add color indicator settings for more values.
- Click OK.
The new setting takes effect in the next login.
