Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Add a software license model to the catalog
Applies to User Roles:
Configuration Administrator
You can add a software license model to the catalog to track license information, including whether the license authorizes single- or multi-user, total number of installs, and evaluation rights. You must create a new model before you can create new configuration items (CIs) that are based on the model.
To add a software license model to the catalog, follow these steps:
- Click Configuration Management > Configuration Management Administration > Models. The Search Model Records form opens.
- Type or select the new model information, including a unique Part Number, and then click Add.
- Double-click Software License to select it as the Line Item Category.
Service Manager adds the model record, and then displays several more tabs where you can enter additional information about the model. - Select the Software tab, and then type the name in the Application Name field.
- Type or select the following License Information:
- Single-User or Multi-User
- Total Number of Installs
- Evaluation Rights
- Type or select any additional information for the model on the other form tabs.
Note Select all tabs to make sure that you have completed all required fields.
- Click Save. Service Manager updates the model record.
- Click OK. You can now create new configuration items based on the new model.
Related topics
Checklist: Software license tracking and compliance
Software license tracking and compliance files
Software license and installation information
What is the model catalog?
Multiple license types
Example: Search for a record
