Associate a configuration item (CI) to a baseline

A System Administrator must first create and authorize a baseline record before you can associate a configuration item (CI) to it. A CI can only be associated with one baseline record at a time.

To associate a CI to a baseline record, follow these steps:

1. Click Configuration Management > Resources > Search CIs.

2. Use search or advanced search to find one or more records.

3. Select the CI record that you want to associate to a baseline record from the list of search results. Service Manager displays the details of the selected CI record.

4. Open the Baseline section.

5. From the Baseline field, click the Fill button. Service Manager opens a list of available, authorized baselines or displays an error message if you do not have any authorized baselines.

6. Double-click the baseline record that you want to use to manage the CI. Service Manager displays the baseline name and attributes.

7. Click Save. Service Manager associates the CI to the baseline record and compares the baseline record attributes to the CI attributes. If any of the CI attributes differ from the baseline attributes, Service Manager displays the warning "Configuration Item is out of compliance with Baseline."

Related topics

Baselines
Baseline attributes
Baseline statuses
Baseline versions
Example: Search for a record

Associate multiple configuration items (CIs) to a baseline
Authorize a baseline
Change baseline attributes
Create a baseline
Create a new baseline version
Determine if a configuration item (CI) is in compliance with its baseline
Retire a baseline
View all configuration items (CIs) out of compliance with a baseline