Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Relational operators
Relational operators compare values and return True, False, or Unknown.
Whenever a comparison is executed against a null value, Service Manager returns Unknown.
For example, if you are searching for all contact records matching the query shift="day" all contact records without a value in the shift field will return Unknown.
The most efficient relational operator in a query is the equal to (=) relational operator, for which exact results are returned. Although queries using this operator are valid for all field types, it is seldom used for queries to date or time fields. For date and time fields, the greater than (>) and less than (<) operators are more efficient because the values returned when using these operators include seconds.
| Relational Operator | Definition |
|---|---|
| # | starts with |
| ~# | does not start with |
| = | equal to |
| ~= | not equal to |
| <>, >< | not equal to |
| < | less than |
| <= or =< | less than or equal to |
| > | greater than |
| >= or => | greater than or equal to |
| isin | is element in |
| like | is similar to |
Related topics
Equal to relational operator
Greater than relational operator
Less than relational operator
Like relational operator
Starts with relational operator
Logical operators
Retrieving records by using the record list method
Retrieving records using the Query window method
Use the equal to relational operator
Use the greater than relational operator
Use the less than relational operator
Use the like relational operator
Use the starts with relational operator
Perform IR Expert queries
