Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Cross-table join query improvements
- Cross-table join functions
- Cross-table join query examples and use cases
- Use case: Incident Analyst
- Use case: Department manager
- Use case: JavaScript Developer
- Example: Query two tables
- Example: Query more than two files
- Example: Sort
- Example: Count
- Example: Handle two files that have the same field name
- Example: Handle BLOB, CLOB, text and images
- Example: Handle a one-to-many relationship
- Limitations on cross-table join queries
- Error Messages
Cross-table join query examples and use cases
The following examples detail various scenarios in which you will see the benefits of the cross-table join queries:
Use case: JavaScript Developer
Example: Query more than two files
Example: Handle two files that have the same field name
Note The table alias are mandatory for cross-table query. For example, select pro.* from probsummary pro is correct, whereas select probsummary.* from probsummary is incorrect.
Reserved words
Reserved words have a special meaning in Service Manager that is defined in RAD. These special words can only be used for that purpose. Do not use them for any other purpose such as field names or table alias. The following is an alphabetical list of reserved words:
AND, BEGIN, DO, ELSE, END, FALSE, FOR, IF, IN, ISIN, NOT, NULL, OR, STEP, WHILE, THEN, TRUE, UNKNOWN, INNER, OUTER, JOIN, ON, SELECT, AS, FROM, WHERE, ASC, DESC, BETWEEN, GROUP, BY, HAVING, LIKE, TABLE, VIEW, WHERE, MIN, MAX, AVG, COUNT, SUM, ID.
In addition, all the RAD and JavaScript function names, and standard SQL reserved word in Oracle, SQL Server, or DB2 are similarly reserved.
