Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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SM-BSM downtime synchronization setup
Prerequisite:
- To enable downtime synchronization between Service Manager and BSM, you need to apply the latest Content Package and update to UCMDB or to RTSM.
- The SLA scheduler needs to be started in the System Status form.
- Make sure the related CI which downtime is scheduled on has already been synchronized between Service Manager and Micro Focus Universal CMDB.
To set up the SM-BSM downtime synchronization in your environment, you need to complete the following tasks:
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Add an instance in Service Manager Integration Suite (SMIS)
To set up the integration from Service Manager to RTSM, this task creates the SMBSM_DOWNTIME instance in Service Manager Integration Suite (SMIS). Note that additional setup is required on the BSM OMi side for integration from BSM to Service Manager. For details, refer to the Micro Focus Business Service Management Operations Manager i Extensibility Guide.
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Tailor Service Manager to handle phase change
In Change Management module, authorized users can manually change the phase of a change record. This will affect the validation of related scheduled downtime. This task tailors Service Manager to keep the scheduled downtime accurate after users manually changed the phase of related change.
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If you do not have UCMDB, perform this task to set up a new integration in RTSM to proactively pull the scheduled downtime from Service Manager.
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Set up integration in Micro Focus Universal CMDB
This task sets up a new integration in Micro Focus Universal CMDB to proactively pull the scheduled downtime from Service Manager.
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Verify the SM-BSM downtime synchronization setup
Perform this task to check if you have successfully set up your SM-BSM downtime synchronization.
- For Changes/Tasks that have final approval phases defined in Service Manager Integration Suite (SMIS), the downtimes will be synchronized after the Changes/Tasks get final approval.
- Only downtimes that end at a future time will be synchronized.
- Select the Configuration Item(s) Down checkbox when scheduling downtimes in Changes/Tasks.
Related topics
Micro Focus Business Service Management (BSM)
SM-BSM downtime synchronization
Add an instance in Service Manager Integration Suite (SMIS)
Tailor Service Manager to handle phase change
Set up integration in BSM
Set up integration in Micro Focus Universal CMDB
Verify the SM-BSM downtime synchronization setup
