Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
SM-BSM downtime synchronization
The downtime entity plays a central role in many of the IT processes that are executed during the normal operations of an IT group. Failing to correctly manage this entity across all IT disciplines can:
- Cause misunderstandings about the state of a CI and as a result the state of a business service.
- Increase false positive events.
- Increase the mean time to restoration (MTTR).
- And overall negatively influence the perception of the business users about the SLA they get from IT.
The synchronization of downtime information between Service Manager and BSM is to avoid the above situations.
Micro Focus Business Service Management (BSM) includes a module that you can use to synchronize the downtime which is generated in Service Manager. The runtime service model (RTSM) will maintain the downtime as a scheduled downtime CI with its related configuration items. If there is Micro Focus Universal CMDB (UCMDB) deployed between Service Manager and RTSM, the integration will synchronize downtime information through UCMDB between the servers.
The Service Managerand BSM integration supports two use cases of downtime management:
- Synchronize scheduled downtimes from Service Manager RFCs and tasks to BSM in order to suppress events.
For details about Service Manager configuration and adapter setup in BSM or UCMDB for downtime management, see SM-BSM downtime synchronization setup.
- Event management of BSM to synchronize scheduled downtimes from BSM to Service Manager incidents for the Service Desk’s attention.
For details about how to create and close incidents in Service Manager from BSM Operations Manager i (OMi), see Configure automatic closure for OMi incidents and Change the default assignment group for OMi incidents.
Note: The incoming incident created from BSM downtime does impact CI Availability in Service Manager.
Related topics
Integration Manager
Micro Focus Business Service Management (BSM)
Add an instance in Service Manager Integration Suite (SMIS)
Tailor Service Manager to handle phase change
Set up integration in BSM
Set up integration in Micro Focus Universal CMDB
Verify the SM-BSM downtime synchronization setup
