Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Acknowledgement events
The cm3rinac and cm3tinac event registrations are used as acknowledgement events to synchronize the unique numbers of each system when Service Manager is used with an external system.
| Event Code | Input/Output | Event Map | Application | Description |
|---|---|---|---|---|
| cm3rinac | Output | cm3ack | axces.write | Used for changes. |
| cm3tinac | Output | cm3ack | axces.write | Used for tasks. |
Both event types use the cm3ack event map definition. The following table shows the mapping passes the fields in the external information string (EIS) of the eventout record.
| Sequence | Field description |
|---|---|
| 1 | The change or task number of the object being acknowledged. |
| 2 | The foreign ID. This is the identifier of the change or task used by the external system. This field is used if a different number is used outside of Service Manager. |
| 3 | Action Token indicating which action was performed on this object (open or update, for example). |
| 4 | The status of the eventin record created by the original event. This field may be used to determine if there were any errors encountered when processing the original event. |
| 5 | An array of up to five messages sent during the original event (example: Change 15 updated, Location XXX is invalid). These messages can be used to determine if a Format Control or validation error occurred during the original event. |
The acknowledgment events can be turned on or off in the cm3rin or cm3tin Event Registration records by modifying the value associated with the boolean1 parameter on the application tab. When this parameter value is set to true an acknowledgment event is sent out each time an input event is processed, while a setting of false keeps the acknowledgment event from being sent.
Related topics
Change Management output events
Event Services
Output events
