Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Integrate > Service Manager integration methods and tools > Event Services > Event Services and Change Management

Event Services and Change Management

The Change Management application of Service Manager is fully supported by Event Services. This allows users outside of the Service Manager system to perform all standard functionality of Change Management from an external system, for example, SAP or PeopleSoft. The Event Services implementation is bidirectional, allowing external systems to synchronize with the Service Manager system.

With Event Services, Service Manager uses input and output events to transfer data in and out of Change Management.

You should have an administrator level of knowledge of Change Management and Event Services to use Event Services with Change Management.