Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Change Management eventin fields
The eventin record fields specific to the Change Management implementation are:
| Field | Description |
|---|---|
| Event Code (evtype) | Name of the corresponding Event Registration record to use for this event. This must always be cm3rin for changes and cm3tin for tasks. |
| User Name (evuser) | User name in this field is interpreted as the operator for this event. The Change Management environment used depends on which user is entered in this field. |
| External Information String (evfields) | Delimited data fields that correspond to a specific event mapping. |
Related topics
Event Services
Event Services and Change Management
Synchronizing with an external system
