Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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SCAuto Mail
ServiceCenter Automate (SCAuto) provides event management services through a collection of automation products which enable external applications to be integrated with Service Manager. SCAuto Mail provides email integration with Service Manager. It can run on both Windows and Unix.
SCMapi
SCMapi is SCAuto Mail running under Windows. SCMapi sends and receives mail using the Messaging Application Program Interface (MAPI).
SCMail
SCMail is SCAuto Mail running under Unix. SCMail sends and receives mail using the standard Unix sendmail program. SCAuto Mail can deliver mail to any address that Unix can deliver to.
For more information about SCAuto Mail and its configuration, see SCAuto Applications User's Guide.
