Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Using event maps
Each record in the eventmap table describes a single field for an input or output event.
For an input event, Event Services uses information in the eventmap record to map data from an external source that it can import into a Service Manager table.
For an output event, Event Services uses information in an eventmap record to map data in Service Manager tables into a sequence of delimited fields that it can export to external applications.
Example
When a Service Manager user sends e-mail, specific fields in the Service Manager mail file are populated. These include user.to, user.from, user.array, subject and text. The event map describes the information in these fields in a standard, defined sequence to ensure that the SCAutomate mail application can translate it to external programs. When SCAutomate receives mail from an external program and posts it to an eventin record, the Event Services event map describes how to populate the required fields in the Service Manager mail file.
For example, the user.from field in the Service Manager mail record is in the second position. Through mapping instructions, it becomes the second field in the delimited text string written to the eventin record. For output, Event Services puts the contents of the user.from field in the Service Manager mail record into the second position in the External Information String field of the eventout record and changes the Type field to output.
If you have custom mapping records for e-mail and they are deleted, Service Manager uses the out-of-box e-mail eventmap record.
Related topics
Event mapping process
Example: Mapping to multiple tables
Mapping events
Rules for building maps
Using expressions in event maps
