Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Value Mapping
The Value Mapping tab of a BDM mapping defines the value mappings between a Service Manager object and a BDM object.
The following describes the columns on this tab.
| Column Name | Description |
|---|---|
| Value Mapping Group | The name of a value mapping group. A value mapping group contains a collection of enumerated BDM/SM value pairs. |
| BDM Values | The values of the BDM fields. |
| SM Values | The values of the Service Manager fields. |
| Description | Description of the value mapping. |
For example, below is a value mapping named impact, and there are four mapping entries for this value mapping group:
| Value Mapping Group | BDM Values | SM Values |
|---|---|---|
| impact | enterprise | 1 |
| impact | site-dept | 2 |
| impact | multiple-users | 3 |
| impact | users | 4 |
The name impact can be filled in the Value Mapping Group column on the Field Mapping tab:
| SM Object Field | Direction | BDM Object Field/Attribute | SM Default Value | SM Callback | BDM Default Value | BDM Callback | BDM Type | Value Mapping Group |
|---|---|---|---|---|---|---|---|---|
| initial.impact | <-> | impact_scope | impact |
This means when mapping the Service Manager object to the BDM object, if the value of field initial.impact of the Service Manager object is 2, the value 2 will be mapped to site-dept for the field impact_scope of the BDM object, and vice versa.
Related topics
BDM Mapping Management
Field Mapping
Atom Mapping
Customizing BDM mapping configuration
