Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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BDM Mapping Management
| System Administrator |
The BTO Data Model (BDM) is intended to be used as a standard data model for integrations between Micro Focus BTO products, for example, Service Manager and Micro Focus Business Service Management (BSM) . In Service Manager, a BDM mapping is a mapping between a Service Manager object (associated to a file in Service Manager) and a BDM object (predefined in BDM). A BDM mapping consists of the following parts: field mapping, value mapping, atom mapping, and configuration.
Note Service Manager supports data mappings of the incident entity, which are compliant with three versions of BDM: 1.0, 1.1, and 1.2, respectively.
System administrators can create new BDM mapping configurations or customize existing BDM mapping configurations in Service Manager.
To configure a BDM mapping in Service Manager:
- Go to System Administration > Ongoing Maintenance > BDM Mapping Management. The BDM mapping configuration search page opens.
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Do one of the following:
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Search for an existing BDM mapping configuration.
For example, enter incident in the BDM Name field, select 1.2 in the Version field, and then click Search. The mapping configuration of BDM object incident is displayed.
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Add a new BDM mapping configuration.
- In the BDM Name field, enter the name of a BDM object.
- In the Version field, select a version of BDM from the list.
- In the File field, click the Fill icon and then select the name of a file from the resulting list. This is the Service Manager file that you want to map to BDM.
- Click Add. The new BDM mapping record is added.
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Configure the mapping information on the following tabs:
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Field Mapping
Note If you add a new field to the file associated to the Service Manager object, you must click the Fill icon for the File field to refresh the field list in the SM Object Field column.
- Value Mapping
- Atom Mapping
- Configuration
For detailed description of the information on each tab, see the related topics.
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(Optional) Click Publish to publish the BDM mapping.
Note Once published, a BDM mapping record becomes read-only.
Related topics
Field Mapping
Value Mapping
Atom Mapping
Customizing BDM mapping configuration
