Enable tracing

To enable tracing, implement a SolutionManager Implementation Guide in transaction /nspro.

spro -> SAP Reference IMG ->
SAP SolutionManager Implementation Guide ->
SAP SolutionManager ->
Configuration ->
Scenario-Specific Settings ->
Service Desk ->
Connecting an External Service Desk ->
Define Extended Interface Mapping for Service Desk Customizing

Add new entries to enable tracing for incoming and outgoing calls:

  • Activate/Deactivate Trace for Inbound Calls = X
  • Activate/Deactivate Trace for Outbound Calls = X