Close the incident in Service Manager

  1. Click Incident Management > Search Incidents. The Display Which Incident Tickets form opens.
  2. In the Incident ID text box, type the ID of the new incident created in step 1 and click Search. The incident opens.
  3. Click Close SAP Incident to close the incident in Service Manager.

Caution The incident status in SAP Solution Manager MUST be Customer Action or Proposed Solution, then the incident can be closed in Service Manager side.

Note Wait for a few minutes after you clicked the Close SAP Incident button. The Close Incident action is unsynchronized between Service Manager and SAP Solution Manager.