Close the incident in Solution Manager

  1. Search the incident and open it.
  2. Click Edit to switch the incident to edit mode.
  3. Change the status to Proposed Solution.

    The incident’s status must be change to Proposed Solution or Customer Action firstly if the incident is changed to Confirmed.

  4. Change the status to Confirmed again.
  5. Click Save to close the incident.
  6. Click Display to switch the incident to view mode.