SAP Solution Manager 7 1 to SM 9 31

Create incident in Solution Manager

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Log on to Solution Manager.

Click Work Center > SAP Solution Manager: Work Center (SAP GUI) to open Solution Manager Work Center.

Click Common Tasks > IT Service Management. The SAP Solution Manager IT Service Management page opens in Explorer.

Click Create > Incident. The Incident: New page opens.

Fill in the required fields for the new incident as necessary:

Type a Description and a Reporter for the incident.
Select a Priority in the drop-down list.
Click Fill to select the Installed Base Component. This field describes the client information of Solution Manager, such as SystemID, Installation Number and Client.
Complete the form with any other relevant information.