Synchronization of Company Records

If your system meets all the conditions for multi-tenancy support, Service Manager creates a schedule record to push the company ID of the company record to your UCMDB system. Service Manager uses the following rules to determine whether to push the company ID to your UCMDB system.

Conditions where Service Manager synchronizes company ID with UCMDB
Conditions Tenant information synchronized? Schedule record created and action taken in UCMDB
  • UCMDB-SM integration enabled
  • Multi-company mode enabled in Service Manager
  • You create a new company record in Service Manager
Yes

Synch Company with UCMDB - <UCMDB Company ID>

  • Add new company ID
  • UCMDB-SM integration enabled
  • You update an existing company record that has not been synchronized with UCMDB
  • Multi-company mode enabled in Service Manager
Yes

Synch Company with UCMDB - <UCMDB Company ID>

  • Add new company ID
  • UCMDB-SM integration enabled
  • Multi-company mode enabled in Service Manager
  • You disable the option to show a company in multi-company lists on a company synchronized with UCMDB
Yes

Inactivate Company with UCMDB - <UCMDB Company ID>

  • Inactivate existing company ID
  • UCMDB-SM integration enabled
  • Multi-company mode enabled in Service Manager
  • You select the option to resynchronize with UCMDB on an existing company record
Yes

Synch Company with UCMDB - <UCMDB Company ID>

  • Add new company ID
  • UCMDB-SM integration enabled
  • Multi-company mode enabled in Service Manager
  • You enable the option to show a company in multi-company lists for an inactivated company
Yes

Synch Company with UCMDB - <UCMDB Company ID>

  • Reactivate company ID
  • UCMDB-SM integration disabled
  • Multi-company mode enabled in Service Manager
  • You update an existing company record that has already been synchronized with UCMDB
No None
  • UCMDB-SM integration disabled
  • Multi-company mode enabled in Service Manager
  • You create a new company record in Service Manager
No None
  • UCMDB-SM integration enabled
  • Multi-company mode enabled in Service Manager
  • You disable the option to show a company in multi-company lists on a company not synchronized with UCMDB
No None
  • UCMDB-SM integration enabled
  • Multi-company mode disabled in Service Manager
  • You create a new company record in Service Manager
No None