Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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UCMDB Customer ID
When you enable the multi-tenancy integration, Service Manager displays a new field in each company record called UCMDB Customer ID. In order to synchronize a company record with UCMDB, you must first provide a value for this field. After you provide a UCMDB Customer ID value this field becomes read-only. You cannot change a company's UCMDB Customer ID after you set it.
This field only accepts numeric data up to ten characters long. Service Manager requires the field value to be a unique positive whole number. You cannot enter duplicate values or use decimals, negative numbers, or zero.
Your UCMDB system automatically uses the UCMDB customer ID of 1 when running in single tenant mode. You can reuse this default value in your multi-tenant implementation by assigning a Service Manager company to have this UCMDB customer ID value. Out-of-the-box, no Service Manager company has the UCMDB customer ID of 1.
