Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |

Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Integration Setup
Populating UCMDB with Service Manager CI Data
In addition to pushing CI data from UCMDB to Service Manager, this integration also supports the population of CI data (including CIs and CI relationships) from Service Manager to UCMDB. The integration can then update the list of CIs in UCMDB if new CIs or new attribute values are found in Service Manager. The population of data from Service Manager to UCMDB is defined in the Integration Studio in UCMDB. You can manually run the population jobs, however We recommend that you schedule these jobs to keep your CIs and CI attributes up to date.
This task includes the following steps:
- Define CI/CI Relationship population jobs in UCMDB.
- View the transferred CI/CI Relationship data in UCMDB.
- Schedule CI population jobs to keep CIs and CI attributes up to date.