Service Manager Web Services

Service Manager uses web services messages to get and receive CI information from your UCMDB system. Out-of-the-box, UCMDB sends more CI attribute information than the Service Manager system actually manages. Service Manager users can view all of the CI attribute information the UCMDB system sends from the Actual State section of the CI record.

Service Manager publishes several web services for use by the UCMDB-SM integration. The UCMDB system uses the web services to map UCMDB CI types and CI attributes to web services objects that the Service Manager system recognizes. You can add UCMDB CI types or CI attributes that you want Service Manager to manage by using the Visual Mapping tool, and the tool will automatically update one or more of these web services to define web service objects.