Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Knowledge Management
Knowledge Management administration
Knowledge Management administration provides Knowledge Management Administrators (KM Admin) with the capability to manage document categories, document groups, and user profiles so that users have access to the documents they need to view and maintain while at the same time limiting access to only those documents that are appropriate for particular groups of users and categories of documents. Knowledge Management also provides KM Admins with document types and document views to manage the amount and type of data displayed in knowledge documents. The out-of-box system provides the standard document types (error message/cause, external, question/answer, problem/solution, and reference).
Knowledge Management administration consists of the following:
- Environment
- Knowledge groups
- Profiles
Rights to the Knowledge Management administration functions are controlled by the Knowledge Administration security area. To perform these functions, users must belong to a security role that has rights in this area.
The primary function of Knowledge Management administration is to create a set of document categories, groups, types, and views that allow users to access all the documents they need to do their jobs and prevent users from accessing documents that contain sensitive information that they do not need to access.
Knowledge Management administrators can also use the security profiles to provide users different capabilities in the knowledge document workflow. You can use the security profile to set which users can edit, approve, and author knowledge documents.
Related topics
Managing document categories
Knowledge groups
Knowledge Management profiles
Managing document views
