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Knowledge Management migration

Knowledge Management migration consists of several migration utilities, including a utility to import data from the core table in Service Management to the kmdocument table used by Knowledge Management.

The script wsdl2java.bat or wsdl2java.sh imports documents into the Knowledge Management tables in Service Manager. The script library file KMSCCoreImport imports data from the core table in Service Manager to the kmdocument table in the Knowledge Management application. This import migrates the IRExpert knowledge documents from previous versions of ServiceCenter.

To run the Knowledge Management migration utilities, you need a working knowledge of Service Manager. To modify these utilities you need a working knowledge of Service Manager applications and JavaScript.

Related topics

Import documents into Service Manager
XML file specification for Knowledge Management migration
KMSCCoreImport utility

Configure the runDocumentImport.bat file
Configure the runDocumentImport.sh file