Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Knowledge Management administration
- Document types and document views
- Knowledge groups
- Managing document categories
- Knowledge Management environment
- Knowledgebase configuration
- Knowledge Management workflow
- Knowledge Management migration
- Import documents into Service Manager
- XML file specification for Knowledge Management migration
- Sample import record migration file
- General considerations for importing documents into Service Manager
- XML source document considerations for importing
- Document import considerations for attachments
- Configure the wsdl2java.bat file
- Configure the wsdl2java.sh file
- Running the wsdl2java command file
- Configure the runDocumentImport.bat file
- Configure the runDocumentImport.sh file
- Running the runDocumentImport command file
- Reconciling unresolved links
- Using the knowledgecreator.log file
- KMSCCoreImport utility
- KMDocumentExport utility
- Knowledge Management integration
Knowledge Management migration
Knowledge Management migration consists of several migration utilities, including a utility to import data from the core table in Service Management to the kmdocument table used by Knowledge Management.
The script wsdl2java.bat or wsdl2java.sh imports documents into the Knowledge Management tables in Service Manager. The script library file KMSCCoreImport imports data from the core table in Service Manager to the kmdocument table in the Knowledge Management application. This import migrates the IRExpert knowledge documents from previous versions of ServiceCenter.
To run the Knowledge Management migration utilities, you need a working knowledge of Service Manager. To modify these utilities you need a working knowledge of Service Manager applications and JavaScript.
Related topics
Import documents into Service Manager
XML file specification for Knowledge Management migration
KMSCCoreImport utility
Configure the runDocumentImport.bat file
Configure the runDocumentImport.sh file
