Preparing to launch Service Manager Mobile Applications on your smartphone

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

To prepare for launching Service Manager Mobile Applications on your smartphone, make sure:

Your touchscreen smartphone meets the requirements that are described in the Service Manager Support Matrix. For details, see Support Matrices.

Your smartphone browser conforms to the following configurations:

Cookies are enabled.
JavaScript is enabled.
Pop-ups are enabled. At a minimum, add the Service Manager Mobile Applications host name to the pop-up exception list.

Your System Administrator has provided you with the web URL needed to access the Service Manager server from the Mobile Applications.

Power user view: http://<servername>:<portnumber>/<appname>/std/ (/std/ can be omitted)

Self-service user view: http://<servername>:<portnumber>/<appname>/ess/ (/ess/ cannot be omitted)

You have a valid Service Manager username and password.