Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Launching Service Manager Mobile Applications on your smartphone
User role: IT Operator
To launch Service Manager Mobile Applications on your smartphone, follow these steps:
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In the web browser on your smartphone, type the Service Manager Mobile Applications web URL provided by your System Administrator. The Login page opens.
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On the Login page, type your user name and password. The user name is auto-filled in the login screen the next time you log in.
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Tap the Language field and scroll down to select your preferred language from the list, and then tap Done. The language defaults to your settings on Service Manager.
Note
- Service Manager 9.60 Mobile Applications does not support right-to-left displayed languages such as Arabic and Hebrew.
- Available languages are retrieved from the Service Manager server. Only when your Service Manager server has a language pack installed, the corresponding language appears in the language selection list.
- If you clear your browser cookies from the smartphone, you need to type your user name and select the preferred language again the next time you log in.
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Tap Login to log on to Mobile Applications.
Note Service Manager Mobile Applications supports multi-tenancy mode.
