Develop > Operational Reports > Report Descriptions and Usage > Service Desk Reports > Number of Service Desk Requests by Department

Number of Service Desk Requests by Department

Description

The Number of Service Desk Requests by Department report provides an overview of the top ten departments which utilize the help desk in a given time period. This report contains a graphical representation of the breakdown of top ten departments utilizing the help desk using a bar graph. This report also provides a detailed list so that the users can quickly view the departments and the numbers of Service Desk requests by two different display formats.

Customer Value

This reports shows the top ten departments which utilize the help desk in a given time period. The service management process managers and the IT management team can use this report to determine the number of Interactions when negotiating inter-department service level agreements.