Develop > Operational Reports > Report Descriptions and Usage

Report Descriptions and Usage

The intention of this reporting package is to provide users with realistic examples of business reporting requirements. Each report is intended to meet the analytical needs of a generic Service Manager business user. All reports in the package can be executed on an Service Manager 7.11, 9.20, 9.21, 9.30 and up to 9.60 out-of-box (OOB) system. The reports are intended to be used as a starting point for the development of more detailed, customer-specific reports.

The following tables describe the available application-specific reports, descriptions, and business use. The report files (*.rpt) can be opened in Crystal Reports and optionally modified to suit your needs. Detailed report descriptions can be viewed by clicking the link in the first column of the table.