Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Open Incidents Monthly Analysis by Category
Description
The Open Incidents Monthly Analysis by Category report breaks down the monthly opened incidents by category and then by area for a specified time period. This report organizes the aforementioned information using 2D bar graphs. You can get an overview of the top 5 categories of incidents opened each month on the first page of this report. To view detailed breakdown of these incidents by category and by area, you can click the Groups tab in Crystal Preview panel and select the category you are interested in.
Note This report calculates the incoming incidents in the specified period regardless of the incidents’ status (solved or closed) at the query time.
Customer Value
This report provides a quick view of monthly opened incidents by category and by area for a specified time period. It provides you a quick determination of which categories and months have a large number of incidents opened. This information can then be used by an Incident Management administrator to determine if a particular department requires additional training or resources to efficiently manage the number of incidents in a given area.
