Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Percentage of Rejected Changes
Description
The Percentage of Rejected Changes report breaks down all closed changes in a given time period by status (rejected and non-rejected) and then by service type (Applications, E-mail/Webmail, Intranet/Internet, My Devices, Printing, Service Management, etc.). This report contains a graphical representation of the breakdown of rejected versus non-rejected changes using a pie chart. You can double-click any piece of the pie to display a detailed breakdown of that status by service. This report organizes the information using groups and sub-groups to help users quickly view percentages and total counts by status and service.
Customer Value
This report provides a quick view of rejected and non-rejected changes for a given time period. Together with rejection reasons the report provides information about the way requesters and the IT organization handle the Change Management process. Reasons for rejecting a change include the following:
- The change is a standard one and should be handled through the Request Management process.
- The change is not a valid one (logical, feasible or unnecessary).
- The change approval is not supported.
This information can be used by a group manager to make decisions and take actions for the following reasons:
- If the request fulfillment process is not satisfactory because many standard changes enter the Change Management process, the request fulfillment process needs to be reviewed for improvements.
- If the requesters use the Change Management process to drop all their functional or technical requirements without consulting the product manager or owner, it might be necessary to adjust the roles and responsibilities of some people to decrease their workload.