Change requests

Error control often initiates a Request for Change (RFC) to implement a solution. The solution may require a technical change, revised process, training, or other organizational change. When you create an RFC, it becomes the responsibility of change Management. The priority of the RFC depends on the impact of the problem on business activities.

As long as Known error resolution is pending, the status of the RFC must be reported back to Problem Management and recorded in the known error record. The known error cannot close until the RFC closes.

Related topics


Phase 1: Logging

Known errors
Error identification
Documenting the root cause

Related topics

Open a known error
Update a known error