Problem Management searches

Problem Management enables you to search for problem records and display them in a list. You can also save these queries as views. The search form fields enable you to narrow the search parameters.

There are three types of searches available:

  • Use a Basic Search to look for records using key search criteria.
  • Use an Advanced Search to find records opened, updated, or closed within a certain time frame.
  • Use an IR Search to locate specific text within records.

Related topics

Using Problem Management
Due dates
Searching the central Knowledge Base

Related topics

Search the central Knowledge Base