Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word
|Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
You can specify that the search results contain a specific phrase.
"cat food" (quotation marks)
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic
|Topics that do not contain a specific word or phrase
|Topics that contain one string and do not contain another
cat ^ mouse
|A combination of search types
( ) parentheses
- Problem Management Administration
Configure the Problem Management environment
Applies to User Roles:
System Administrators can modify the Problem Management environment parameters to match the operational requirements of their organization.
To configure a Problem Management environment, follow these steps:
- Click Problem Management > Administration > Environment.
- Select or clear the parameters and populate the required fields as appropriate to the Problem Management environment.
Configure the settings for your Problem environment.
Tip You can use the field help to view the description for each setting. To view the help on field:
- Web client: Select a field, and then press F1.
- Windows client: Select a field, and then press Ctrl+H.
- Click Save.