Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- JavaScript and Service Manager reference
Service Manager defined JavaScript objects
The defined objects are unique to the implementation of JavaScript within Service Manager. This is a complete list of the Service Manager defined objects.
| Defined object | Description |
|---|---|
| Attachment | This object allows you to create attachments for use with doSOAPRequest methods. |
| Datum | This object extracts aggregate types of data (structures or arrays) from a record in the file object. In Service Manager, a file record is a datum and so is each component of the record. |
| SCDatum | This object converts a Datum to a SCDatum so that you can test the results by using the return codes. When an object is initialized in RAD and then passed to JavaScript, the object becomes a Datum object and all the methods return true/false values. If an error occurs and you want a more specific error message, you can create a SCDatum object from the Datum object. |
| SCFile | This object constructs a new file object. You can use the SCFile object to access, update, and move between Service Manager files. This object exposes a small set of frequently used return code constants that make it easy to test values returned by methods without having to hard code return code values in the script. |
| SCRecordList | This object is an array of Datums that qualify with the query. SCRecordList has two available functions: getPosition() and getCount(). |
| Query | This object returns an array of records. The Query object cannot be used to write data back to Service Manager. |
| QueryCond | This object defines the conditions of the query. It is used in conjunction with the Query object to define the parameters for returning data from Service Manager. |
| XML | This object represents an XML document or a node in an XML document. Underlying the XML object is the Document Object Model (DOM) object. You may find that in certain instances the XML object in Service Manager is not compliant with the DOM binding for JavaScript. |
| XMLDate |
This object makes it possible to do conversions between three kinds of datetime values. These include the following constructors:
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Note In ServiceCenter version 6.1, the File and SCDoc objects are deprecated. We strongly recommend that you do not use these objects since they may be removed in a future release.
