Update a report in a dashboard

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager provides the UI elements on a single report that enables you to easily update the report in this dashboard. The following table describes the UI elements in the report.

UI Element	Description
	Collapses the report. This UI element is displayed when a report is expanded.
	Expands the report. This UI element is displayed when a report is collapsed.
	Shows the chart switch options. It displays only the options available for the current report data type. You can switch and save the chart types by directly clicking the icons without opening the report definition page.
	Exports the report as PDF or Excel files. A dialogue box pops up and you can change the name or type of the exported file and select the orientation as portrait or landscape. You can export all types of reports as PDF files, and only three types of reports, including Pivot table, title list, and standard list, as Excel files.
	Opens the report definition page, which enables you to modify the report properties.
	Refreshes the report.
	Removes this report from the dashboard.

UI Element

Description

Collapses the report. This UI element is displayed when a report is expanded.

Expands the report. This UI element is displayed when a report is collapsed.

Shows the chart switch options. It displays only the options available for the current report data type. You can switch and save the chart types by directly clicking the icons without opening the report definition page.

Exports the report as PDF or Excel files. A dialogue box pops up and you can change the name or type of the exported file and select the orientation as portrait or landscape. You can export all types of reports as PDF files, and only three types of reports, including Pivot table, title list, and standard list, as Excel files.