Activate a Knowledge Management language

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

User role: System Administrator

Languages in the Solr search engine are identified by language codes known as "KM Identifier" values. When a KM Identifier value is assigned to a language, the language can be activated and enabled to be used by the search engine.

Note: Languages not containing a valid KM Identifier value are not supported by the search engine and should not be enabled for Knowledge Management. If they are enabled, the search engine will default to the English language processing rules for both searching and indexing.

To activate a language that has a KM Identifier value for the search engine:

Note: By default, the English language is activated.

Click Tailoring > Database Manager.

In the Table field, type language and then click Search.

Double-click the language form and click Search. A list of language identification records is displayed.

Select the applicable language identification record. The record is displayed.

Note: There are three Chinese language records (Chinese Simplified, Chinese Traditional, and Chinese). Service Manager differentiates between Chinese traditional and Chinese simplified, but the search engine uses only one language file for both languages. To enable Chinese for the search engine, select Chinese.

Look at the KM Identifier field. If there is a valid KM Identifier value, then this language can be activated and enabled in the search engine. Following are some examples of the valid KM Identifier values that are stored in the language table.