Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Modify Stop Words
User role: System Administrator
A stop-word list is a list of terms that can be ignored when the search engine is searching or indexing. Typically, stop-word lists include short and common words or prepositions, such as "a," "the," or "with" in English. However, they may also include longer words, such as long number strings, or words that are too common to be useful as search targets, such as the term "internet."
Stop words are removed from words entered in the "Search for" box unless they are enclosed in double quotes (phrase search). They are not removed during indexing to allow for phrase searching.
Stop words are stored in Service Manager in lists by specific language. Not all languages support stop words (for example, Japanese and Chinese). Adjust the list of stop words by either adding or removing words from this list.
The stop-word list for your log-in language is used by default, and is loaded once when you first log in. Changing the query language parameter on the advanced search screen changes the stop-word list used. The new stop-word list is loaded each time you search in a language other than your log-in language. This may cause a delay in your search being submitted as the stop-word list is loaded. If you need to perform extensive searches in a language other than your log-in language, we recommend that you log out and then log back in the other language to reduce this delay.
To modify stop words:
- Click Knowledge Management > Configuration > Stopwords.
- Click Search.
- Select the record for the language code you wish to change.
- Add a new word or modify an existing word.
- Click Save.
