Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Bundle Design
Services are represented as CIs in Service Manager, which enables their access to all related support and delivery processes. Out-of-box lifecycle processes include:
- Defining a new service
- Discovering, defining, and managing CI relationships
- Adding service levels (service-oriented SLA)
- Publishing a service to the Service Manager Service Catalog
- Signing up customers and managing their subscriptions
- Fulfilling subscription requests through Service Manager Change Management
- Monitoring and supporting through Incident, Change, and Problem Management
- Monitoring SLAs and optimizing service delivery
Services are provided by IT to satisfy a range of business needs. Services can be delivered to individuals, departments, or an entire enterprise as defined by service subscriptions. Sample services can include email, a billing system, workstation backup or office automation. The service instance is the deployment of a service, modeled as a CI in the CMDB, and it can have related CIs, customers, incidents, and changes.
Once the service is deployed, the Service Catalog lists and describes all of the services that IT offers, providing customers with a view to browse and make requests. Catalog items can range from single user workstations to department or enterprise application support.
The Service Catalog module provides the ability to create bundles of services in customer- and business-relevant packages. Out-of-box it includes dozens of predefined bundles that span major categories. Bundles are exposed in the service catalog as other services. They are part of the same service category tree as simple catalog items. Bundles can be described with the same expressiveness as regular catalog items, with multiple descriptions, an image, attached documents, service level options, access rights, and other information. A wizard allows the Catalog Manager to add bundles in a very simple way, letting him add components from existing catalog items, or from brand new ones created specifically for the bundle. A bundle can be composed of simple catalog items, and can also contain other bundles. Some of the components can be mandatory, others can be optional.
