Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Descriptions
The Service Manager Service Catalog provides a user interface that allows the Catalog Manager to create and publish a comprehensive list of services available to the business user.
Within each catalog item, the Service Catalog collects information for a service, including such details as service descriptions, categorization, costs, access rights, service request approval rules, delivery and support service levels, and custom options. The out-of-box definitions can be used as templates to start defining the specific services supported in an enterprise. In addition, new services can easily be defined through a web-based, wizard-guided process.
The service offering description can be made as detailed as desired, from a simple text description, to a more detailed rich-text description, to attaching documents to the catalog item.
The Service Catalog lets the catalog manager define the service’s base price, which can be a onetime cost, a recurring cost, or both.
The Catalog Manager can also:
- Expose service options, which, when selected, can affect the price of subscribing to the service (for example, it is possible to describe access to optional modules of an application, or an optional data plan to a cell phone service).
- Expose optional service levels.
- Restrict access to business users based on their role.
Finally, the management user interface also allows Catalog Managers to duplicate existing services, thereby facilitating the creation of new catalog items.
After a service is defined, its details can be exposed to end users browsing or requesting services on the corporate intranet. For example, an email service may list available options, costs, and service levels.
Related topics
Adding delivery objectives for a catalog item or bundle
Adding Agreements to a catalog item or bundle
Publish services in Service Catalog
Related topics
Add user selections in a Service Catalog item or bundle
